Refund policy


Return and Refund Policy

Thank you for shopping at Ashtvinayak Art. We take great pride in the quality of our handcrafted decorative items and floral garlands.

To maintain the highest hygiene and quality standards, we have a Strict Return Policy. Please read the following terms carefully before making a purchase.

1. Scope of Returns

Returns or exchanges are ONLY accepted in the following cases:

  • The product received is Damaged upon arrival.

  • The product received is Incorrect (Wrong item/size/color sent by us).

  • The product has a clear Manufacturing Defect.

Note: We do not accept returns for "Change of Mind" or if the product has been used for an event and then requested for return.

2. Mandatory Unboxing Video Requirement

To prevent fraudulent claims, we require a Mandatory Unboxing Video for any return or refund request.

  • The video must be recorded from the very beginning of the unboxing process (showing the courier label and sealed packaging).

  • The video must be un-cut and un-edited.

  • The damage or defect must be clearly visible in the video while the package is being opened.

  • Requests without a valid unboxing video will be summarily rejected.

3. Reporting Timeline

  • Any issues regarding damage or wrong products must be reported within 24 hours of delivery.

  • Reports made after this 24-hour window will not be eligible for return or replacement.

4. How to Initiate a Return

To report a damaged or incorrect item, please contact us via:

  • Email: rajatkashyap2133@gmail.coml

  • WhatsApp/Phone: 9167093509

  • Required Details: Order ID, Photos of the product, and the Unboxing Video.

5. Refund Process

  • Once your request and video proof are verified by our team, we will approve the return/refund.

  • Approved refunds will be processed to your original payment method within 5-7 business days.

  • In the case of a replacement, we will ship the new item at no additional cost to you once the defect is verified.

6. Non-Returnable Situations

Returns will NOT be accepted if:

  • The product shows signs of use or wear.

  • The original packaging or tags are missing.

  • The claim is raised after 24 hours of delivery.

  • The damage occurred due to improper handling by the customer.